Covid-19 prevention measures
Your home, far from home.
At the Ciscar Hotel we have worked very hard to ensure the safety of our guests at their stay with us during the 2020/21 winter season.
We have adopted the safety and hygiene protocols established by the Spanish Ministry of Health and the safety protocols of the Comunitat Valenciana, which we are in constant contact with. These protocols will be updated by the Ministry of Health based on the evolution of the virus and it’s spread.
To ensure the compliance of the preventive measures against COVID-19, the Hotel has created an internal committee which will constantly work on updating these protocols.
Procedures for your safety
The procedures that we have adopted in the different areas of the hotel and the services offered are designed to offer you the most comfortable and safe stay. Below, we review the most outstanding:
- The receptions now have protective screens and the use of masks, gloves and hydroalcoholic gel has been established for hotel staff.
- Signaling elements have been placed on the ground to mark the safety distance between people.
- Temperature control is carried out upon arrival at the hotel.
- The use of a mask is mandatory in the hotel's common areas.
- Cleaning and disinfection protocols have been reinforced, using specific products and following the instructions of the health authorities.
- Room allocation management has been adapted, keeping them unoccupied for 2 days before being assigned again to a guest.
- We have opened the common areas with limited capacity and hand sanitizing points have been enabled with hydroalcoholic gel in them.
- Our swimming pool is once again available, following the indications set by the entities, preserving security spaces, limiting capacities and intensifying the frequency and intensity of cleaning and maintenance actions. Specific regulations regarding safety against COVID-19 have been established in this type of facility.
At your disposal for what you need
Despite the protocols and changes adopted, we remain at your disposal at any time. Do not hesitate to contact us with any clarification or request and let us offer you an unforgettable experience.
Thank you very much for your trust and we hope to welcome you soon in our hotel!